Our Policies
We believe in full transparency. Read our Privacy Policy, Terms & Conditions, and Refund Policy — written in plain language for your clarity.
Privacy Policy
How we collect, use, and protect your personal information
1.1 Introduction
Navsafar Travels Private Limited recognizes the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer. This Privacy Policy applies to any person ('User') who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by Navsafar Travels through any of its customer interface channels including its website, mobile site, mobile app & offline channels.
1.2 User Consent and Application
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy is an integral part of your User Agreement with Navsafar Travels.
1.3 Users Outside India
Data shared with Navsafar Travels shall be primarily processed in India. By agreeing to this policy, you provide explicit consent to process your personal information. To withdraw consent, write to: privacy@navsafartravels.com.
1.4 Type of Information We Collect
Personal Information
- Name, gender, marital status, religion, age, profile picture
- Contact details: email, phone, address
Financial Information
- Banking details, credit/debit card numbers (encrypted)
- Payment history for LRS compliance per RBI mandates
Travel & Visa Data
- Passport copies, bank statements, photographs for embassy/visa processing
Health Data
- Vaccination status and certificates as required for travel or hotel check-ins
Technical Data
- IP address, OS, browser type, session data via cookies
1.5 How We Use Your Information
Booking Fulfillment
- Confirming reservations with airlines, hotels, and transporters
Communication
- Booking confirmations and updates via SMS, WhatsApp, or email
Customization
- Fraud prevention and personalizing website/app content
Surveys & Research
- Optional surveys to improve user experience and identify travel trends
1.6 Data Retention and Security
Navsafar Travels will retain your Personal Information for as long as reasonably necessary for legal, regulatory, tax, or accounting requirements. We implement reasonable administrative, technical, and physical safeguards; however, no online system is 100% secure.
Terms & Conditions
The legally binding agreement between you and Navsafar Travels
2.1 Nature of Services and Intermediary Role
Navsafar Travels acts solely as an intermediary, aggregator, and facilitator. We provide a platform that connects Users with third-party service providers such as airlines, hotels, and bus operators. Navsafar Travels does not own, operate, or control the inventory. The ultimate liability for service execution rests entirely with the respective Service Provider.
2.2 User Agreement and Eligibility
By using the Sales Channels, you confirm that you are at least 18 years of age. Users must provide accurate, current, and complete information. Navsafar Travels reserves the right to terminate accounts if information provided is found to be false or fraudulent.
2.3 Pricing, Payment, and Taxes
- Dynamic Pricing: Fares and availability are dynamic; price is not guaranteed until booking is confirmed with full payment
- Convenience Fees: A non-refundable convenience fee is charged for platform usage and customer support
- Taxes: All applicable governmental taxes (GST, etc.) are added to the base fare and must be paid by the User
2.4 User Obligations
- Travel Documents: Users must ensure valid passports (6-month validity), visas, and medical certificates
Refund & Cancellation Policy
Transparent guidelines for cancellations, refunds, and changes
3.1 General Guidelines
All cancellation requests must be raised through the Navsafar Travels platform. If a User cancels directly with the Service Provider, they must inform us immediately to facilitate the refund process.
3.2 Cancellation Charges Framework
| Cancellation Period | Retention Charges | Notes | Risk Level |
|---|---|---|---|
| 45+ Days Before | 15% of total package cost | Processing & booking fee | Low |
| 30 – 44 Days Before | 25% of total package cost | Tiered retention charge | Medium |
| 15 – 29 Days Before |
Legal Compliance Notice
Navsafar Travels Private Limited operates under the Information Technology Act, 2000 (India) and applicable international data protection standards. These policies constitute a legally binding agreement between you and Navsafar Travels.
Company
Navsafar Travels Pvt. Ltd.
Jurisdiction
India | Delhi Courts
GST Number
07AAZFN6263B1ZX
For policy-related queries, write to support@navsafartravels.com or call 8882128640
Registered Address: FIRST FLOOR LEFT SIDE, WZ 447, NANGAL RAYA, New Delhi, Delhi 110046