1.1 Introduction
Navsafar Travels Private Limited (hereinafter "Navsafar Travels") recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer. This Privacy Policy provides for the practices for handling and securing user's Personal Information by Navsafar Travels and its subsidiaries and affiliates. This Privacy Policy is applicable to any person ('User') who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by Navsafar Travels through any of Navsafar Travels's customer interface channels including its website, mobile site, mobile app & offline channels.
1.2 User Consent and Application
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy is an integral part of your User Agreement with Navsafar Travels.
1.3 Users Outside the Geographical Limits of India
Please note that the data shared with Navsafar Travels shall be primarily processed in India. By agreeing to this policy, you are providing Navsafar Travels with your explicit consent to process your personal information for the purpose(s) defined in this policy. If you wish to withdraw your consent, you may do so by writing to: privacy@navsafartravels.com. However, if such processing is essential for service (e.g., international group bookings), we may not be able to confirm your bookings after withdrawal.
1.4 Type of Information We Collect
Personal Information
- Name, gender, marital status, religion, age, profile picture
- Contact details: email, phone, address
Financial Information
- Banking details, credit/debit card numbers (in encrypted form)
- Payment history for LRS (Liberalized Remittance Scheme) compliance as per RBI mandates
Travel & Visa Data
- Copies of passport, bank statements, and photographs required by embassies for visa processing
Health Data
- Vaccination status and certificates as required for travel or hotel check-ins
Technical Data
- IP address, operating system, browser type, and session data recorded via cookies
1.5 How We Use Your Information
Booking Fulfillment
- Confirming reservations with airlines, hotels, and transporters
Communication
- Sending booking confirmations and updates via SMS, WhatsApp, or email
Customization
- Validating accounts to prevent fraud and personalizing website/app content
Surveys & Research
- Conducting optional surveys to improve user experience and identifying travel trends
1.6 Data Retention and Security
Navsafar Travels will retain your Personal Information for as long as is reasonably necessary for legal, regulatory, tax, or accounting requirements. We implement reasonable administrative, technical, and physical safeguards; however, no online system is 100% secure.
1.7 Your Rights
- Request access to or correction of your data
- Request deletion (subject to legal obligations)
- Withdraw consent for marketing communications
- Write to privacy@navsafartravels.com to exercise your rights
1.8 Cookies
We use cookies for analytics and personalization. Continued use of our website implies consent to our cookie practices.
1.9 Limitation of Liability
Navsafar Travels shall not be liable for unauthorized access beyond reasonable control or third-party breaches by airlines, embassies, or other service providers.
1.10 Contact
For privacy-related queries, write to us at support@navsafartravels.com or call us at 8882128640.