3.1 General Guidelines
All cancellation requests must be raised through the Navsafar Travels platform. If a User cancels directly with the Service Provider, they must inform us immediately to facilitate the refund process.
3.2 Cancellation Charges Framework
| Cancellation Period | Retention Charges | Notes | Risk Level |
|---|---|---|---|
| 45+ Days Before | 15% of total package cost | Processing and initial booking fee | Low |
| 30 – 44 Days Before | 25% of total package cost | Tiered retention charge | Medium |
| 15 – 29 Days Before | 50% of total package cost | Tiered retention charge | High |
