2.1 Nature of Services and Intermediary Role
Navsafar Travels acts solely as an intermediary, aggregator, and facilitator. We provide a platform that connects Users with third-party service providers ("Service Providers") such as airlines, hotels, and bus operators. Navsafar Travels does not own, operate, or control the inventory. Therefore, the ultimate liability for service execution rests entirely with the respective Service Provider.
2.2 User Agreement and Eligibility
By using the Sales Channels, you confirm that you are at least 18 years of age. Users must provide accurate, current, and complete information. Navsafar Travels reserves the right to terminate accounts if the information provided is found to be false or fraudulent.
2.3 Pricing, Payment, and Taxes
- Dynamic Pricing: Fares and availability are dynamic. Navsafar Travels does not guarantee a price until the booking is confirmed and full payment is realized
- Convenience Fees: We charge a non-refundable convenience fee for platform usage and customer support
- Taxes: All applicable governmental taxes (GST, etc.) are added to the base fare and must be paid by the User
2.4 User Obligations
- Travel Documents: It is the absolute responsibility of the User to ensure they possess valid passports (6-month validity), visas, and medical certificates
- Name Accuracy: Bookings must be made exactly as the name appears on the government-issued photo ID
- Code of Conduct: Users shall not use the platform for speculative or fraudulent bookings
2.5 Specific Service Terms
- Flights: Users must comply with airline check-in timings. Navsafar Travels is not responsible for airline delays, cancellations, or baggage loss
- Hotels: Standard check-in/out times apply. Early check-in is subject to availability and may incur extra charges payable directly to the hotel
2.6 Cancellation & Refund
Cancellations are governed strictly by our Refund Policy and applicable third-party supplier rules.
View Refund Policy →2.7 Limitation of Liability
Navsafar Travels shall not be liable for any direct, indirect, or consequential damages arising from the use of our services. In no event shall our total liability exceed the amount paid by the User to us for that specific booking, excluding amounts paid to the end provider. Specifically, we are not liable for:
- Flight delays or cancellations
- Visa rejections
- Loss of baggage
- Injuries, accidents, or death
- Acts of third-party service providers
2.8 Force Majeure
We are not responsible for events beyond our control, including:
- Natural disasters
- War or terrorism
- Government restrictions
- Pandemics or health emergencies
2.9 Mobile App Permissions (Android / iOS)
- Camera: For uploading profile pictures or scanning QR codes
- Location: To suggest the nearest airport or location-specific deals
- SMS: To auto-fill OTPs during secure transactions
- Calendar: To sync your travel plans with your personal device schedule
2.10 Governing Law & Jurisdiction
These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.